GoToMeeting+Troubleshooting



Troubleshooting Audio Problems

If no one can hear you, here are some quick tips:
 * Did you dial the correct number? Try redialing into the conference.
 * Double-check that you have the correct audio option selected – for instance, you cannot use mic and speakers when you have "Use Telephone" selected.
 * Has the broadcast been started by the Organizer? If you are using GoToWebinar's phone conferencing, you must click **Start Broadcast** in the Organizer Control Panel or *1 on your telephone keypad to start the conference.
 * Are the correct sound devices selected on your GoToMeeting Preferences (or Audio, on a Mac®) menu?
 * If using a microphone with a mute/unmute button, is your microphone muted?
 * Is your attendee's speaker volume set too low?
 * If using microphone and speakers, is your Internet connection too slow? (We recommend a broadband Internet connection for VoIP transmissions.)
 * If you have connection problems, you can try leaving the meeting and re-joining using the link sent to you in your email.
 * Contact the assigned Producer for the meeting by texting or calling her cell phone.

If you would like to view more HELP files for GoToMeeting, please click [|here].